This policy applies specifically to cancellation of Bronze, Silver, Gold and Diamond membership tiers. It is separate from cancellation of an individual scheduled ride.
Members cannot automatically cancel a membership tier and receive an automatic refund through the portal. The cancellation option must submit a Membership Cancellation Request to Verbon for review.
Only Verbon Administration may approve or deny a membership cancellation and determine whether a refund is due under the applicable membership terms.
If a member has used one or more Ride Credits, a complimentary airport trip, promotional transportation, or another membership benefit, the member is not automatically entitled to a full refund.
If a refund is approved, Verbon may deduct the regular retail value of completed transportation and the value of promotional benefits already used before calculating any remaining refundable amount.
Submitting a cancellation request does not guarantee that a refund will be approved.
Before approving a cancellation or refund, Verbon may review completed trips, Ride Credit activity, promotional benefits, outstanding reservations and other relevant account activity.