This policy governs cancellation of an individual scheduled VIP reservation. It does not cancel a Bronze, Silver, Gold or Diamond membership.
When a member cancels a scheduled reservation, whether the applicable VIP Ride Credit is returned to the member’s account depends upon the cancellation window and circumstances applicable to that reservation.
A canceled reservation does not automatically cancel the member’s membership tier or remaining unused Ride Credits.
Any applicable cancellation deadline should be clearly displayed during the reservation process and/or in the member’s reservation confirmation.
Verbon may review exceptional circumstances, transportation already dispatched, chauffeur commitments, affiliate charges, no-shows, late cancellations and other circumstances affecting whether a Ride Credit can be restored.
Any request to cancel the membership itself must be submitted separately under the Membership Tier Cancellation Policy.